What is your refund policy?
Our refund policy is based on how far ahead of departure you cancel:
- Cancel 7 or more days before departure: 100% refund.
- Cancel between 3 and 7 days before departure: 50% refund.
- Cancel less than 3 days before departure: 0% refund.
Self-service cancellation closes 24 hours before departure. After that point you cannot cancel the booking yourself and should contact our team.
The amount shown when you cancel is the amount that will be returned to your original payment method.
What is your cancellation policy?
The cancellation policy and the refund policy are the same thing: you may request self-service cancellation until 24 hours before departure, and the refund amount follows the 7-day and 3-day tiers listed above.
How do I get a refund?
Request the cancellation from your booking before the 24-hour cut-off. The refund is issued automatically to your original payment method once the payment provider confirms it. If you cannot reach the cancellation option, message our support team and an agent will help you.
Do you refund no-shows or missed departures?
Cancellations made under 3 days before departure receive 0% refund, and this includes missed departures. If something went wrong on our side, contact our team and we will review your booking individually.